How much notice do you need to schedule future services?
We ask that you schedule your services as soon as you can as we do book up quickly. Especially during the holidays we suggest giving yourself ample time to be sure your pets are on our schedule for services.
Do you have references?
We would be more than happy to provide references upon request.
Do I need to give you the keys to my home?
We require two sets of house keys and at last one card/fob for building access, elevators and/or parking structures. One for the sitter who will be caring for your pets during the time of your scheduled services and one set that stays in our safe for emergency purposes only. You are welcome to take back your keys/cards/fobs between services, by picking them up at our home office, or we can return them for you for a fee of $15.00. To make it more convenient for you, we suggest keeping your keys/access cards and fobs on file with us so you are prepared for future bookings.
What happens if I have an emergency and I need to travel suddenly?
We will do our best to accommodate our clients when an emergency arises. Should an emergency happen, please call us directly at 305.773.3999 to schedule services.
What happens if I lock myself out of my home?
We cannot guarantee that this service will be available. However in the event that one of our clients locks themselves out of their home, Miami Pet Concierge, may provide residential lock-out services for the fee of $45 per incident.
Will the same pet sitter care for my pet(s) during each visit?
We try our hardest to have the same sitter care for your pets when you require services. Should there be a change in sitter, we will contact you before services are to begin.
How will I be billed?
We ONLY accept credit cards. For Dog Walks services, our clients are billed on a bi-weekly basis. For all other services we require at 50% deposit to before confirmation of services. Once payment is received, a confirmation email for the requested services will be sent. The additional amount owed will be charged to the credit card on file on the first day of services.
Why do I have to have an initial consultation?
All new clients must schedule an initial consultation prior to the first day of services to discuss your pet’s needs, schedule, etc. Consultations are complimentary only if services are contracted. If services are not contracted there is a $25 charge at the time of your consultation.
What happens if my return travel is extended or delayed?
We always keep our clients pets on our schedule until we hear from the client that they have arrived home safely. Should you have to extend your travels or become delayed, you can be sure that your pets will continued to be cared for.
What happens if I am away and there is a tropical storm, hurricane or other weather issue?
We encourage all of our clients to have a contingency plan should an emergency occur – such as a tropical storm, hurricane, power outage, etc. We are committed to providing our clients’ pets with the best service possible during this time. However, our safety coming and going from our clients’ houses must be considered. We recommend that our clients have an emergency plan set in place prior to traveling and to be sure to discuss this plan with us to be sure it is implemented should an issue occur.