305.773.3999

Policies

Initial Consultation

The initial consult takes place in your home so we can meet your pets, learn their routines, and ensure both parties are the right fit. You must fill out your online profile completely before the meeting so the Client Profile, Pet Profile Service Agreement, and Cancellation Policy can be reviewed, and any questions you have answered. Consultations are complimentary. If a client requires a second meet and greet prior to the start date of service (for the sitter to become reacquainted with the pets, for us to learn new medical routines, etc.) a $25 charge per meet and greet will be charged. Two copies of your house key and at least 1 building/access fob must be provided during this time. If you do not have two copies of your house keys, another can be created for a $10 charge.

Payment

All clients must keep an up to date credit card on file. Should the credit card on file expire or decline, a $10.00 fee will be charged. Clients who are scheduled for repeated Dog Walks and Dog Park Visits will be charged on a bi-weekly basis. Vacation Pet Sitting, Overnight Pet Care, and Boarding services require a 50% deposit to secure the bookings; the balance will be charged on the day services begin. All other services require full payment when services are completed.

Cancellations & No Shows

In order to best serve your needs, our strict cancellation policies are as follows:

  • Vacation Pet Sitting & Cat Care visits are subject to a two-week cancellation period of the full deposit.
  • Overnight Pet Care & Boarding services are subject to a four week cancellation period of the full deposit. If said services are canceled within 48 hours of the start date of services, the total amount of the entire booking will be charged.
  • Regular Dog Walk and Dog Park visits can be canceled by 8 PM the night before services are to begin without incurring a charge; if your dog is not home during your regular appointment or we are sent away at the time of our arrival, the full-service charge will incur.

Online Reservations and Profile

Our super convenientĀ onlineĀ scheduling system makes it easy to request care for your pets. You must use the online scheduling program to book your visits. This helps us keep communications clear and in one place, instead of across text, email, and phone. It is your responsibility to keep your profiles up to date; this is what our pet sitters use to care for your animals to your specifications. If you need to cancel, you must either cancel through the client portal, email or call the office. We do not accept cancellations through text – NO exceptions.

Additional Persons in Your Home

To ensure the safety of your pets and home, no other person should have access during the service period. No other person is permitted to care for your pets during the service period in order to avoid missed/doubled feedings or medications, pets escaping, etc. Failure to comply will result in a breach of contract, as our insurance does not permit such situations

Minimum Requirements for Visits

Though we recommend three daily visits for dogs, we will accept twice daily visits no longer than every 12 hours. All cats will be visited no less than once per day. No exceptions will be made. This is for the health and well-being of your pets, and the safety of your home.