COVID-19 Safety Protocol
A Note From Our CEO
Dear Clients & Friends both two and four-legged,
I’m excited to announce that we are open for business and can’t wait to see your pets soon!
We understand that safety is your number one priority, and our team is confident that we will be able to provide all of our services with our strict COVID-19 Safety Protocol.
Miami Pet Concierge has been providing care for Miami’s pets for over 13 years, and we are all very grateful to be able to continue to ensure the professional and quality care you come to know and trust.
Should you have any questions or concerns, please don’t hesitate to reach out!
We are here for YOU!
Bark and meow regards,
How Is Miami Pet Concierge Managing COVID-19?
Miami Pet Concierge is doing our part to stop the transmission of Coronavirus (COVID-19).
Our goal is to provide our employees as many opportunities to work as possible while maintaining a reasonable degree of safety in the workplace.
Although we cannot make any guarantees of the degree of exposure our employees may have while at work, at the direction of local, state, and federal regulations, we have implemented the following COVID-19 Safety Protocol for all services moving forward.
Our staff must incorporate our COVID-19 Safety Protocol when out in public and when in client’s homes to ensure their safety as well as the safety of our clients (human and four-legged) and all those around them.
Provided we can maintain an inventory of the items mentioned below (they are in short supply worldwide), our COVID-19 Safety Protocol is as follows.
BASIC HYGIENE/FACE MASKS
All employees will be cognisant of their basic hygiene, including not touching their face, mouth, or eyes with their hands.
Until otherwise notified, Miami Pet Concierge employees will be required to wear face masks during the duration of each service. Taking into account that some animals may become reactive due to face masks, we encourage all of our clients to begin to desensitize their pets by wearing face masks in their homes and around their pets as often as possible. Should we encounter a reactive pet, our employees have been instructed to remove their face mask (if no one else is in the home) to help the pet adjust.
DISINFECTANT WIPES/GLOVES/HAND CARE/HAND SANITIZER
Our employees have been instructed to wipe all surfaces they may come into contact with, including but not limited to door handles, countertops, faucet handles, refrigerator door handles, leashes, harnesses, etc. before and after use with disinfectant wipes.
Until otherwise notified, Miami Pet Concierge employees will be required to wear a new pair of gloves for each service provided.
They are not to take off the gloves until the service has been completed and they have exited the client’s home. Upon removal of the used gloves, used gloves will be disposed of in a trash receptacle, and employees will be required to immediately use hand sanitizer to clean their hands.
Hand washing is to be completed with soap and water for at least 20 seconds. This should be done after coughing or sneezing, after handling animals, their food, water, and supplies or as often as needed throughout the visit should gloves not be readily available.
As instructed by the local, state, and federal government, employees are required to maintain at least six feet between themselves and others at all times. This includes clients, people on the street when we are walking our client’s dogs, and other team members.
At the recommendation of the Center for Disease Control (CDC), our employees will avoid kissing, hugging, holding, and extremely close contact with our client’s pets.
NO CONTACT POLICY
We have implemented a “no contact” policy that will apply to clients who are home when we are providing services. Pet Care Specialists and clients are to remain six feet apart from one another at all times. Employees will knock on client’s doors to retrieve the pets for their walks, and clients will be required to hand their dogs already leashed/harnessed for their walk to their Pet Care Specialist at the front door of their home. Once the service is completed, pets will be returned the same way at the completion of their walk.
Should a Pet Care Specialist show any signs of illness or potential exposure to a COVID-19 patient, they will be required to remain in quarantine for two weeks before being able to return to work or get tested for COVID-19 with a negative result.
If a Pet Care Specialist enters a home showing signs of someone sick, they have been instructed to leave the home immediately.
If an employee tests positive or has been exposed to COVID-19, Miami Pet Concierge management will inform employees or clients of their possible exposure to COVID-19 in the workplace but maintain confidentiality as required by the Americans with Disabilities Act (ADA).
MEET & GREETS/NEW CLIENT CONSULTATIONS
All future Phone Meet & Greets and New Client Consultations will be held via Zoom. During this time, Miami Pet Concierge will have the opportunity to learn more about you, your beloved pets, your pet care needs, and also allows us the opportunity to explain who we are, and how we can help you!
Virtual New Client Consultations will be followed up by a brief outdoor, socially distanced meeting with the assigned Pet Care Specialist to set up lockboxes, exchange keys, and meet the client’s dogs. Indoor cats will not be met prior to service to keep pets, clients, and team members safe.
Miami Pet Concierge is doing everything in our power to keep our clients and their pets safe during this time. We will continue to make adjustments to our protocol as needed or advised by local, state, and federal government officials.
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