How much notice do you need to schedule future services?

We ask that you schedule your services as soon as you can as we do book up quickly. Especially during the holidays we suggest giving yourself ample time to be sure your pets are on our schedule for services.

Do you have references?

We would be more than happy to provide references upon request.

Do I need to give you the keys to my home?

We require two sets of house keys and at last one card/fob for building access, elevators and/or parking structures. One for the sitter who will be caring for your pets during the time of your scheduled services and one set that stays in our safe for emergency purposes only. You are welcome to take back your keys/cards/fobs between services, by picking them up at our main office, or we can return them to you for a fee of $15.00. To make it more convenient for you, we suggest keeping your keys/access cards and fobs on file with us so you are prepared for future bookings.

What happens if I have an emergency and I need to travel suddenly?

We will do our best to accommodate our clients when an emergency arises.  Should an emergency happen, please call us directly at 305.773.3999 to schedule services.

What happens if I lock myself out of my home?

We cannot guarantee that this service will be available. However in the event that one of our clients locks themselves out of their home, Miami Pet Concierge, may provide residential lock-out services for the fee of $45 per incident.

Will the same pet sitter care for my pet(s) during each visit?

We try our hardest to have the same sitter care for your pets when you require services.  Should there be a change in sitter, we will contact you before services are to begin.

How will I be billed?

We ONLY accept credit cards.

Dog Walking services are billed on a bi-weekly basis.

All other services require a 50% deposit to book services.  Once payment is received, a confirmation email for the requested services will be sent. The additional amount owed will be charged to the credit card on file on the first day of services.

Holiday service requests require the full-service amount to be collected at booking.  Holiday booking fees are non-refundable.

Why do I have to have an initial consultation?
All new clients must schedule an initial consultation prior to the first day of services to discuss your pet’s needs, schedule, etc.  Consultations are complimentary.
What happens if my return travel is extended or delayed?

We always keep our client’s pets on our schedule until we hear from the client that they have arrived home safely.  Should you have to extend your travels or become delayed, you can be sure that your pets will continue to be cared for by our team.

What happens if I am away and there is a tropical storm, hurricane or other weather issue?

We encourage all of our clients to have a contingency plan should an emergency occur – such as a tropical storm, hurricane, power outage, etc.

We are committed to providing our clients’ pets with the best care possible during this time. However, our safety coming and going from our clients’ homes must be considered as well as the safety and well being of our own homes, families, and pets.

We recommend that our clients emergency plan be set in place prior to traveling and to discuss this plan with us to be sure it can be implemented should an issue occur.

Should a catastrophic event take place that requires an evacuation, clients will be required to make their own arrangements for their pets care as we cannot promise we will be able to evacuate with them.  During a natural disaster, Miami Pet Concierge representatives WILL NOT stay in our client’s homes under any circumstance.