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About Us

Who is Miami Pet Concierge?

We are Miami’s most respected, responsible, and reliable in-home pet care provider since 2007.

Our Mission 

To provide Miami’s pet parents with personalized pet care plans based on their pet’s species, age, breed, health, and lifestyle while keeping their pets in the comfort of their homes and to help educate pet owners on how to be great pet parents.

Our Vision 

We are an award-winning dog walking, pet-sitting service and animal education brand that helps pet parents build better relationships with the pets they love.

Core Values

Our values are compassion, integrity, and education. These values embody the standards we hold ourselves to as a company and as individuals.

Compassion

We take the time to get to know each pet  and their personality and care for them as we would our own.

Integrity

We take ownership of our work and make decisions in the best interest of the pets in our care, the pet parents, and Miami Pet Concierge.

Education

We provide valuable information that pet parents can use to build a stronger bond with their pets.

A Pawnote From Our CEO

1 Woman + 1 Idea = 1 Mission… To keep Miami’s pets Happy at Home!

Who are we, and how did we begin, you ask? Well, let me tell you.

Many may not know that Miami Pet Concierge was created from a labor of love and need. After years of working in and around the shelter system, I knew that one of the number one reasons pets were being given up or returned was due to “time,” or lack thereof.  

It was astonishing that a pet parent would willingly hand over their beloved pet rather than find an alternative to keeping it under their roof. Excuses ranged from working too late, not being able to get home at lunch, a busy travel schedule, a new baby, the list goes on; so with this knowledge, I set out to start a business that would not only help pet parents but also teach pet parents how to be the best they can be. With just a little guidance, education, and support, we have had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families, caring for and teaching them how to cohabitate peacefully.

Animals have always been a passion for me. If you were to ask any of my family members, they would each have a story about how, as a child, I wanted to bring home any animal in need, whether a lizard, possum, or dog. That love swept me off my feet and led me to create not only the most magical of businesses out there but a career where every day brings laughter, tail wags, and tons of meows. I pride myself on a dedicated, professional, and loyal staff who, like me, LOVE WHAT THEY DO. We strive to provide professional and quality care and always have our client’s pets and best interests in mind.

Please let me know if there is a service you need that isn’t listed on our service menu that we can help you with, a topic you’d like to learn more about, or an issue relating to one of your pets.

WE ARE HERE FOR YOU!

Since our doors opened in May of 2007, our MISSION has been and will continue to be to provide Miami’s pet parents with customized pet care plans based on their pets’ species, breed, age, health, and pet care education, while in the comfort of their own home.

Bark and meow regards,

Meet Our Team

Great things in business are never done by one person. They’re done by a TEAM of people.

Nicole Packin

FOUNDER + CEO

Yvonne

DIRECTOR OF OPERATIONS & PUPPY TRAINING PROGRAMS

Claudia

DIRECTOR OF CUSTOMER EXPERIENCE

Julian

MANAGER OF OPERATIONS

Andrea - PET CARE SPECIALIST

Andrea

Graphic Designer

Alec

Alec

PET CARE SPECIALIST

Cecelia - Pet Care specialist miami pet concierge

Cecelia

PET CARE SPECIALIST

Dylan

PET CARE SPECIALIST

Elisama

Elisama

PET CARE SPECIALIST

Gillian

Gillian

PET CARE SPECIALIST

HEATHER

PET CARE SPECIALIST

Jaclyn

PET CARE SPECIALIST

John

John

PET CARE SPECIALIST

Katarina - Pet Care specialist miami pet concierge

Katarina

PET CARE SPECIALIST

Kelsey

PET CARE SPECIALIST

Louis- pet Care specialist miami pet concierge

Louis

PET CARE SPECIALIST

PHIL

PET CARE SPECIALIST

Rachael

PET CARE SPECIALIST

Shaelyn

Shaelyn

PET CARE SPECIALIST

Shannon

Shannon

PET CARE SPECIALIST

Stephanie- pet Care specialist miami pet concierge

Stephanie

PET CARE SPECIALIST

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Nicole Packin, UW-AAB, SAMP, CCWT

FOUNDER + CEO

Nicole’s career working with animals began in Los Angeles, California. After graduating from the University of Miami with a BS in Communication, Nicole moved to the West Coast to pursue a television career. While working for William Morris Endeavor (formerly known as William Morris Agency), Spelling Television, and Jerry Bruckheimer Television, Nicole began volunteering for The Amanda Foundation, an animal rescue organization.

Finding her work with dogs a life changer, Nicole moved back to Miami, Florida, intending to learn all she could about animal welfare in her hometown. Immediately, Nicole began working for the Humane Society of Greater Miami. She was involved in all aspects of the organization’s operations and fundraising and helped lead the capital campaign for the organization’s Soffer-Fine Adoption Center in North Miami Beach, Florida.
In 2007, Miami Pet Concierge was developed and began out of both a labor of love and need. After years of working in and around the animal shelter system, Nicole learned that one of the number one reasons pets were being given up or returned was “time,” or lack thereof. With this knowledge, Nicole started a business to help pet owners become great pet parents. With just a little guidance, education, and support, Nicole has had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families, caring for and teaching them how to cohabitate peacefully.
Nicole will bring her new “pet” project to the Dallas, Texas, community in August 2022 with The Packin MethodDallas’ ONLY mobile Canine Gym will work to better dogs’ mental, emotional, and physical health by providing treadmill workouts, massage, and bodywork. Combining her years of rehabilitative and animal behavior studies and understanding that dogs need both mental and physical stimulation to be well-balanced, Nicole created a service that would combine both in a temperature-controlled environment and bring the service to her clients.
When not running Miami Pet Concierge and The Packin Method or in school, Nicole is an active volunteer at Canine Companion for Independence and Operation Kindness. She is married and is the proud momma to Slater (Russian Blue mix), Kevin & Jenny (Italian Spinoni’s).

Nicole’s Education &Training:

  • Master’s Certificate in Applied Animal Behavior (UW-AAB) from the University of Washington
  • Bachelor’s in Communication from the University of Miami
  • Certificate in Canine Fitness Training (CCFT) from Fenzi Dog Academy (pending graduation in Winter 2022)
  • Certificate in Small Animal Massage (SAMP) in Maintenance, Performance, and Rehabilitation from Northwest School of Animal Massage (NWSAM)
  • Certificate in Myofascial Release Therapy (MFRT), Trigger Point Therapy (TPT), and Stress Point Therapy (SPT) from NWSAM
  • Certificate in Canine Water Therapy from La Paw Spa – Levels One and Two of Heart of Canine Aquatics Training Programs
  • Certified Fear Free Professional
  • Certified in Pet CPR & Certified in Pet First Aid from ProPetHero
  • Certified in Feline Communication from Maddie’s University

Yvonne

DIRECTOR OF OPERATIONS & PUPPY TRAINING PROGRAMS

Yvonne was born in the Bronx and grew up in Poughkeepsie, New York. Her love of animals came from her mother and started at a young age, continuing through high school when she worked for an Old English Sheepdog breeder caring for the puppies from birth through their time in the ring at dog shows Yvonne graduated from Boston University with a biology degree and a psychology minor. She spent over eight years as the Senior Manager of Finance for the University of Miami’s Sylvester Cancer Center. Her interest in dog training was always on the back burner, and in 2012 she took the leap of faith and joined Miami Pet Concierge as a Pet Care Specialist.

Today, Yvonne is the Director of Operations & Puppy Training Programs for Miami Pet Concierge. Her passion for animals and minor in Psychology make up the perfect combination of skills and attitude needed to train puppies. Yvonne truly enjoys working with all types of dogs, teaching them new behaviors, and watching them “get” what she is trying to communicate with them. To Yvonne, all dogs, from puppies to seniors, are capable of learning.

Certified by Happy With Dogs, Yvonne learned the art of the canine-human bond and how communication is key. Happy With Dogs mission is to help pet parents enjoy life with their dogs by their side.

Although Yvonne is certified to train dogs of all ages, she focused on puppies ages eight weeks to six months because “I love giving puppies the basis to be great companions and family dogs. A well-socialized, well-mannered, potty-trained dog makes families and dogs happy and cuts down on dogs being surrendered to shelters. I think it’s super important to train your pup from a young age to be a confident, happy, and well-socialized adult dog you can take anywhere”. She says.

Yvonne’s training is focused on happy and confident puppies through play, mental stimulation, exercise, love, structure, and boundaries.

When not working, you can find Yvonne spending time with friends and family or curling up with a new book on a beach vacation.

Yvonne is the Momma to Henry; the Terrier Mix adopted from Miami-Dade Animal Services, and two DSH cats, Sophie and Sebastian.

Yvonne’s Education & Training:

Claudia

DIRECTOR OF CUSTOMER EXPERIENCE

Julian

MANAGER OF OPERATIONS
Andrea - PET CARE SPECIALIST

Andrea

GRAPHIC DESIGN COORDINATOR
Alec

Alec

Pet Care Specialist 
Cecelia - Pet Care specialist miami pet concierge

Cecelia

Pet Care Specialist 

Dylan

PET CARE SPECIALIST
  • Born in Miami, Florida
  • Bachelor’s in Fine Arts & Art History from Florida International University
  • Music Producer and DJ (know as Camelia)
  • Certified in Pet CPR & Certified in Pet First Aid by ProPetHero
  • Certified in Feline Communication by Maddie’s University
  • Dad to Bella, Shih Tzu mix, and Rocky, Chihuahua/Yorkie mix
Elisama

Elisama

PET CARE SPECIALIST
Gillian

Gillian

PET CARE SPECIALIST

Heather

PET CARE SPECIALIST

Jaclyn

PET CARE SPECIALIST
  • Born and raised in Miami, Florida
  • Currently working on her Master’s Degree in Speech-Language Pathology from FIU
  • Bachelor’s in Mathematics from Florida International University
  • Certified in Pet CPR & First Aid from ProPetHero
  • Certified in Feline Communication from Maddie’s University
  • Momma to Biscuit the Golden Retriever and Riley the Doberman

John

PET CARE SPECIALIST
  • Born in Bloomington, Indiana
  • Associate of Arts in Computer Science from Keiser College
  • Owner of MaxNorman Pet Photography
  • Certified in Pet CPR & First Aid by ProPetHero
  • Certified in Feline Communication by Maddie’s University 
  • Dad to Ruby, Stanley, Cali, Libby, Leela, Blueberry, and Cherry, DSH cats. 
Katarina - Pet Care specialist miami pet concierge

Katarina

Pet Care Specialist 
  • Born and raised in Miami, Florida
  • Currently studying Anthropology and Biology at Florida International University
  • Certified in Pet CPR & Pet First Aid by ProPetHero
  • Certified in Feline Communication by Maddie’s University
  • Momma to Twinkles the Shih Tzu and Clementine, Tiger-Lily, and Spencer the DSH kitties. 
     

Kelsey

PET CARE SPECIALIST
Louis- pet Care specialist miami pet concierge

Louis

Pet Care Specialist 
  • Born in St. Petersberg, Florida
  • Currently a Bachelor’s candidate in Vocal Performance at the University of Miami
  • Certified in CPR/AED
  • Certified Personal Trainer
  • Certified in Pet CPR & Certified in Pet First Aid by ProPetHero
  • Certified in Feline Communication from Maddie’s Fund

Phil

PET CARE SPECIALIST

Rachael

PET CARE SPECIALIST
Shaelyn

Shaelyn

Pet Care Specialist 
Shannon

Shannon

PET CARE SPECIALIST
  • Born in Sicily, Italy
  • Bachelor’s of Visual Art and Photography from Maryland Institute College of Art
  • Certified in Feline Communication from Maddie’s Fund
  • Certified in Pet CPR & Certified in Pet First Aid from ProPetHero
  • Mom to Marilyn, Botticelli, Calypso, and Chesney, Standard Poodles 
Stephanie- pet Care specialist miami pet concierge

Stephanie

Pet Care Specialist 
  • Born in Orange County, California
  • Studies Addition Studies, Social Science, and Criminal Justice at Miami Dade College
  • Certified in Pet CPR & Certified in Pet First Aid by ProPetHero
  • Certified in Feline Communication from Maddie’s Fund
  • Mom to Rina the DSH Kitty, and Niblet the Dwarf Hamster