About us
A Pawnote From Our CEO
1 Woman + 1 Idea = 1 Mission… To keep Miami’s pet’s Happy, Healthy, Home!
Who are we and how did we begin you ask? Well, let me tell you…
Many may not know that Miami Pet Concierge was created out of both a labor of love and need. After years of working in and around the shelter system, I learned that one of the number one reasons pets were being given up or returned was due to “time”, or lack thereof. It was astonishing to me that a pet parent would rather hand over their beloved pet than find an alternative to keeping it under their roof. Excuses ranged from working too late, not being able to get home at lunch, a busy travel schedule, new baby… the list goes on; so with this knowledge, I set out to start a business that would not only help pet parents but also teach pet parents how to be the best they can be. With just a little guidance, education and support, we have had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families both caring for and teaching them how to cohabitate peacefully.
Animals have always been a passion for me. If you were to ask any one of my family members they would each have a story about how as a child I wanted to bring home any animal in need, whether a lizard, potassium or dog. That love swept me off my feet and lead me to create not only the most magical of businesses out there but a career where every day brings laughter, tail wags and tons of meows. I pride myself on a dedicated, professional and loyal staff, whom like me, LOVE WHAT THEY DO. We strive to provide professional and quality care and always have both our clients pets and our clients best interest in mind.
Please let me know if there is a service you are in need of that isn’t listed in our service menu that we can help you with, a topic you’d like to learn more about or an issue relating to one of your pets that you may need help with or more information regarding.
We are here for you!
Since our doors opened in May of 2007, our mission has been and will continue to be to provide our clients with a customized pet care plan based on their pet’s breed, age, and health, while in the comfort of their own home.
Bark and meow regards,
Nicole Brown Packin, SAMP, CCWT
Founder + CEO
Keeping Miami’s pet’s “Happy, Healthy, Home“!™
Meet Our Pawsome Team
Nicole Brown Packin
CEO, SAMP
Nicole’s career working with animals began in Los Angeles. After graduating from the University of Miami with a double major in English and Communication, Nicole moved to the west coast to pursue a career in television. While working for the William Morris Agency, Spelling Television and Bruckheimer Television she craved an outlet for stress management and began volunteering for The Amanda Foundation, a non-profit organization that rescues and rehabilitates dogs from East LA shelters.
In 2004, Nicole packed her bags and drove across the country back to her hometown of Miami, Florida, with the intention of learning all that she could about animal welfare. Immediately, Nicole began working for the Humane Society of Greater Miami, where she was involved in all aspects of the organization’s operations and helped open the Soffer-Fine Adoption Center in North Miami, Florida. After three years, Nicole decided it was time to go out on her own and Miami Pet Concierge was the result.
Since MPC’s opening in 2007, Nicole has continued to grow and learn as much as she can about animal welfare. She earned her Small Animal Massage Practitioner (SAMP) Certificate in Maintenance, Performance, and Rehabilitation Massage from Northwest School of Animal Massage. Nicole specializes in Myofascial Release Therapy (MFRT), Trigger Point Therapy (TPT) and Stress Point Therapy (SPT). Nicole has also trained under Cindy Horsfall of La Paw Spa and is certified in Canine Aquatic Therapy after graduating Levels One and Two of Heart of Canine Aquatics Training Programs. Nicole is the only SAMP in South Florida with these unique set of massage credentials.
Currently, Nicole is working on her Certificate in Applied Animal Behavior at the University of Washington with the expected graduation date of May 2019.
Nicole is the proud momma to Dorothy, a paralyzed Yorkie whom she rescued & rehabilitated from United Yorkie Rescue, Lady, a Beagle, and Moriarty, a Beta fish.
Yvonne
Director of Operations & Dog Training Programs, CPDT
Yvonne was born in the Bronx and grew up in Poughkeepsie, New York. Her passion for animals comes from her mother and started at a young age, continuing through high school when she worked for a woman who raised Old English Sheepdogs and kept Llamas and Guinea Fowl as pets. A graduate of Boston University with a degree in Biology and a minor in Psychology, Yvonne spent over eight years working for the University of Miami’s Sylvester Cancer Center as their Senior Manager of Finance. In her spare time, Yvonne loves to read, go to the movies, hang out with friends and family, be by the ocean, and, most of all, spend time with her “fur-kids”. She is currently mom to Max, a Sheltie mix, and Henry, a Muppet dog – both rescued from MDAS and two cats, Sophie and Sebastian. Yvonne has been working part-time for MPC since the Fall of 2012.
Bailey aka Twinkle Toes
CCO (Chief Canine Officer)
Brooke
Pet Care specialist
Brooke is a Miami native who graduated from Coral Gables Senior High School. Prior to starting her freshman year at the University of Florida, where she is pursuing a degree in Psychology, Brooke was a 2016 Global Citizen Fellow spending a year in Senegal. We are happy to have Brooke back for the summer, as she recently completed a semester at Watson University in Dever, Colorado studying Social Entrepreneurship. In her off time, Brooke enjoys boating, hiking, baking and spending time with her four-legged best friend, Ruby. Her Mastiff/American Bulldog mix.
Carlos
PET CARE SPECIALIST
Carlos was born and raised in Miami and attended South Miami Senior High School. He has loved animals his entire life and has been the owner of many, including dogs, cats, birds, turtles, and small caged pets. His passion for animals brought him from Corporate Management to MPC as a lead Pet Care Specialist. In his spare time, Carlos is a talented Graphic Artist, specializing in Digital Art and Graphic Design and loves spending time with Ryu, his black Labrador Retriever.
Claudia
Pet Care specialist
Claudia was born in Nicaragua and moved to Miami with her family when she was eight years old. She is a graduate from Florida International University and received a double major in Accounting and Management Information Systems. Claudia has always loved dogs and was surrounded by them as a child growing up. She is now a proud mom to a ten-year-old sweet, happy….and maybe a little spoiled English Goldendoodle. When not playing or walking with her dog, she loves wine, sports, and travel.
Heather
Pet Care specialist
Heather was born and raised in Miami, Florida and studied Marine Biology at the University of West Florida in Pensacola. For over 7 years she worked at the Miami Seaquarium as the Education Manager, where she developed educational programming for children ages 2-18 years old covering topics such as Marine Biology, Marine Life and Animal Conservation. Currently, Heather works full-time as a Recreational Specialist for the Miami-Dade County Parks and Open Spaces, where she is responsible for public programming and events for the southern region nature centers. Heather joined the MPC family in 2009 as a part-time dog walker, overnight pet care, and pet sitting specialist. Having grown up in a house full of pets including her beloved Beagle, Lucky, a gecko lizard, hamsters and fish, Heather’s passion for pets has made her the “go to” for all things MPC overnight pet care!
Jessica
Pet Care specialist
John
PET CARE SPECIALIST
John was raised in Miami, Florida and studied Computers and Graphic Design at Keiser University. The “go to” photographer in Miami for weddings, events, pet photography, and more; John is the owner of John Bouma Photography and MaxNorman Pet Photography. His passion for animal rescue led him to spearhead a campaign at Miami-Dade Animal Services that proved that if professional photographs of adoptable dogs and cats were taken, they lead to higher adoption rates. John defines “volunteer”. He volunteers for many organizations including The Cat Network, Labrador Retriever Rescue, Smitten with Kittens, Operation Paws, among others. John is the proud dad of five rescued cats.
Julian
Pet Care specialist
Julian was born in Morristown, New Jersey and has been a member of the South Florida community for the past 12 years. A graduate of the School of Business Administration at the University of Miami, Julian has spent many years honing his skills at the managerial level of various companies. Julian’s love for animals started with his childhood dog, a Dalmatian, and continues today as he is the proud owner of a senior Beagle named Lady. In his spare time, Julian enjoys working in his wood shop crafting various furniture pieces from locally reclaimed materials.
Leisha
Happy Cat Care Team Leader & Pet Care Specialist
Magda
Pet Care specialist
Phil
Pet Care specialist
Phil was born and raised in South Florida and is a graduate of Southridge Senior High school. Phil worked for over 15 years in the restaurant business, managing Outback Steak House and Anthony’s Coal Fire Pizza. During this time he became interested in investing in the stock market. As luck would have it, Phil found his passion and began day trading as his full-time job. Having grown up with animals including several cats, a Husky/Shepard mix and a Great Dane, Phil’s love for animals led him to join the MPC team providing Overnight Pet Care!
Rachael
PET CARE SPECIALIST
Rachael was born and raised in Toms River, New Jersey. She is a graduate of the University of Miami with a double major in Elementary Education and Sociology. Rachael has been teaching for over twenty years and is currently working with kindergartners at the Arthur Meyer Jewish Academy in Palm Beach Gardens. Rachael joined the MPC team part-time, providing overnight pet care for our client’s pets. She is the proud Mom to Leo the DSH cat she rescued off the streets of Miami.
Nicole Brown Packin
CEO, SAMP
Nicole’s career working with animals began in Los Angeles. After graduating from the University of Miami with a double major in English and Communication, Nicole moved to the west coast to pursue a career in television. While working for the William Morris Agency, Spelling Television and Bruckheimer Television she craved an outlet for stress management and began volunteering for The Amanda Foundation, a non-profit organization that rescues and rehabilitates dogs from East LA shelters.
In 2004, Nicole packed her bags and drove across the country back to her hometown of Miami, Florida, with the intention of learning all that she could about animal welfare. Immediately, Nicole began working for the Humane Society of Greater Miami, where she was involved in all aspects of the organization’s operations and helped open the Soffer-Fine Adoption Center in North Miami, Florida. After three years, Nicole decided it was time to go out on her own and Miami Pet Concierge was the result.
Since MPC’s opening in 2007, Nicole has continued to grow and learn as much as she can about animal welfare. She earned her Small Animal Massage Practitioner (SAMP) Certificate in Maintenance, Performance, and Rehabilitation Massage from Northwest School of Animal Massage. Nicole specializes in Myofascial Release Therapy (MFRT), Trigger Point Therapy (TPT) and Stress Point Therapy (SPT). Nicole has also trained under Cindy Horsfall of La Paw Spa and is certified in Canine Aquatic Therapy after graduating Levels One and Two of Heart of Canine Aquatics Training Programs. Nicole is the only SAMP in South Florida with these unique set of massage credentials.
Currently, Nicole is working on her Certificate in Applied Animal Behavior at the University of Washington with the expected graduation date of May 2019.
Nicole is the proud momma to Dorothy, a paralyzed Yorkie whom she rescued & rehabilitated from United Yorkie Rescue, Lady, a Beagle, and Moriarty, a Beta fish.
Yvonne
Director of Operations & Dog Training Programs, CPDT
Yvonne was born in the Bronx and grew up in Poughkeepsie, New York. Her passion for animals comes from her mother and started at a young age, continuing through high school when she worked for a woman who raised Old English Sheepdogs and kept Llamas and Guinea Fowl as pets. A graduate of Boston University with a degree in Biology and a minor in Psychology, Yvonne spent over eight years working for the University of Miami’s Sylvester Cancer Center as their Senior Manager of Finance. In her spare time, Yvonne loves to read, go to the movies, hang out with friends and family, be by the ocean, and, most of all, spend time with her “fur-kids”. She is currently mom to Max, a Sheltie mix, and Henry, a Muppet dog – both rescued from MDAS and two cats, Sophie and Sebastian. Yvonne has been working part-time for MPC since the Fall of 2012.
Bailey aka Twinkle Toes
CCO (CHIEF CANINE OFFICER)
Brooke
Pet Care specialist
Brooke is a Miami native who graduated from Coral Gables Senior High School. Prior to starting her freshman year at the University of Florida, where she is pursuing a degree in Psychology, Brooke was a 2016 Global Citizen Fellow spending a year in Senegal. We are happy to have Brooke back for the summer, as she recently completed a semester at Watson University in Dever, Colorado studying Social Entrepreneurship. In her off time, Brooke enjoys boating, hiking, baking and spending time with her four-legged best friend, Ruby. Her Mastiff/American Bulldog mix.
Carlos
PET CARE SPECIALIST
Carlos was born and raised in Miami and attended South Miami Senior High School. He has loved animals his entire life and has been the owner of many, including dogs, cats, birds, turtles, and small caged pets. His passion for animals brought him from Corporate Management to MPC as a lead Pet Care Specialist. In his spare time, Carlos is a talented Graphic Artist, specializing in Digital Art and Graphic Design and loves spending time with Ryu, his black Labrador Retriever.
Claudia
Pet Care specialist
Claudia was born in Nicaragua and moved to Miami with her family when she was eight years old. She is a graduate from Florida International University and received a double major in Accounting and Management Information Systems. Claudia has always loved dogs and was surrounded by them as a child growing up. She is now a proud mom to a ten-year-old sweet, happy….and maybe a little spoiled English Goldendoodle. When not playing or walking with her dog, she loves wine, sports, and travel.
Heather
Pet Care specialist
Heather was born and raised in Miami, Florida and studied Marine Biology at the University of West Florida in Pensacola. For over 7 years she worked at the Miami Seaquarium as the Education Manager, where she developed educational programming for children ages 2-18 years old covering topics such as Marine Biology, Marine Life and Animal Conservation. Currently, Heather works full-time as a Recreational Specialist for the Miami-Dade County Parks and Open Spaces, where she is responsible for public programming and events for the southern region nature centers. Heather joined the MPC family in 2009 as a part-time dog walker, overnight pet care, and pet sitting specialist. Having grown up in a house full of pets including her beloved Beagle, Lucky, a gecko lizard, hamsters and fish, Heather’s passion for pets has made her the “go to” for all things MPC overnight pet care!
Jessica
PET CARE SPECIALIST
Jessica was born and raised in Miami, Florida. She graduated from Florida International University with a degree in Journalism. Jessica worked at Blessed Trinity Catholic School in Miami Shores as an Assistant Teacher before joining our team as a Pet Care Specialist. Jessica is currently working toward her Veterinary Technicians Certification at Miami-Dade Community College. In her spare time Jessica enjoys yoga, rock concerts, traveling and reading; but mostly spending time with her Shih Tzu, Jade!
John
PET CARE SPECIALIST
John was raised in Miami, Florida and studied Computers and Graphic Design at Keiser University. The “go to” photographer in Miami for weddings, events, pet photography, and more; John is the owner of John Bouma Photography and MaxNorman Pet Photography. His passion for animal rescue led him to spearhead a campaign at Miami-Dade Animal Services that proved that if professional photographs of adoptable dogs and cats were taken, they lead to higher adoption rates. John defines “volunteer”. He volunteers for many organizations including The Cat Network, Labrador Retriever Rescue, Smitten with Kittens, Operation Paws, among others. John is the proud dad of five rescued cats.
Julian
Pet Care specialist
Julian was born in Morristown, New Jersey and has been a member of the South Florida community for the past 12 years. A graduate of the School of Business Administration at the University of Miami, Julian has spent many years honing his skills at the managerial level of various companies. Julian’s love for animals started with his childhood dog, a Dalmatian, and continues today as he is the proud owner of a senior Beagle named Lady. In his spare time, Julian enjoys working in his wood shop crafting various furniture pieces from locally reclaimed materials.
Leisha
Happy Cat Care Team Leader & Pet Care Specialist
Leisha was born and raised in Miami, Florida and received her degree in Veterinarian Technology from Miami Dade College. Leisha wanted to join our team as a Pet Care Specialist because she has a passion for pets, and she thought it would be a fun and rewarding experience. You can find her many days working as a Vet Tech at West Bird Animal Hospital. In her free time, Leisha is starting her own handmade crafts brand called LMG and loves to spend time with her Boston Terrier, Rocky, and her six cats.
Magda
Pet Care specialist
Phil
Pet Care specialist
Phil was born and raised in South Florida and is a graduate of Southridge Senior High school. Phil worked for over 15 years in the restaurant business, managing Outback Steak House and Anthony’s Coal Fire Pizza. During this time he became interested in investing in the stock market. As luck would have it, Phil found his passion and began day trading as his full-time job. Having grown up with animals including several cats, a Husky/Shepard mix and a Great Dane, Phil’s love for animals led him to join the MPC team providing Overnight Pet Care!
Rachael
PET CARE SPECIALIST
Rachael was born and raised in Toms River, New Jersey. She is a graduate of the University of Miami with a double major in Elementary Education and Sociology. Rachael has been teaching for over twenty years and is currently working with kindergartners at the Arthur Meyer Jewish Academy in Palm Beach Gardens. Rachael joined the MPC team part-time, providing overnight pet care for our client’s pets. She is the proud Mom to Leo the DSH cat she rescued off the streets of Miami.
