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About us

A Pawnote From Our CEO

 
 

1 Woman + 1 Idea = 1 Mission… To keep Miami’s pets Happy at Home!

Who are we, and how did we begin, you ask? Well, let me tell you.

Many may not know that Miami Pet Concierge was created out of both a labor of love and need. After years of working in and around the shelter system, I learned that one of the number one reasons pets were being given up or returned was due to “time,” or lack thereof. It was astonishing that a pet parent would willingly hand over their beloved pet than find an alternative to keeping it under their roof. Excuses ranged from working too late, not being able to get home at lunch, a busy travel schedule, new baby, the list goes on; so with this knowledge, I set out to start a business that would not only help pet parents but also teach pet parents how to be the best they can be. With just a little guidance, education, and support, we have had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families, both caring for and teaching them how to cohabitate peacefully.

Animals have always been a passion for me. If you were to ask any of my family members, they would each have a story about how I wanted to bring home any animal in need, whether a lizard, possum, stray cat or dog, as a child. That love swept me off my feet and led me to create not only the most magical of businesses out there but a career where every day brings laughter, tail wags, and tons of meows. I pride myself on a dedicated, professional, and loyal staff, who like me, LOVE WHAT THEY DO. We strive to provide professional and quality care and always have our client’s pets and best interests in mind.

Please let me know if you need a service that isn’t listed on our service menu that we can help you with, a topic you’d like to learn more about, or an issue relating to one of your pets.

WE ARE HERE FOR YOU!

Since our doors opened in May of 2007, our mission is to provide Miami’s pet parents with personalized pet care plans based on their pets’ species, age, breed, health, and lifestyle while keeping their pets in the comfort of their own home through all stages of their life. Our goal is to educate pet owners to be great pet parents.

“We care when you can’t be there”!”®️

Bark and meow regards,

Meet Our Pawsome Team

Great things in business are never done by one person. They’re done by a TEAM of people.

– Steve Jobs

Nicole Packin, UW-AAB, SAMP, CCWT

Nicole Packin, UW-AAB, SAMP, CCWT

FOUNDER + CEO

Nicole’s career working with animals began in Los Angeles, California. After graduating from the University of Miami with a BS in Communication, Nicole moved to the West Coast to pursue a television career. While working for William Morris Endeavor (formerly known as William Morris Agency), Spelling Television, and Jerry Bruckheimer Television, Nicole began volunteering for The Amanda Foundation, an animal welfare organization.

Finding her work with dogs a life changer, Nicole moved back to Miami, Florida, intending to learn all that she could about animal welfare in her hometown. Immediately, Nicole began working for the Humane Society of Greater Miami. She was involved in all aspects of the organization’s operations and fundraising and helped lead the capital campaign for the organization’s Soffer-Fine Adoption Center in North Miami Beach, Florida.

In 2007, Miami Pet Concierge was developed and began out of both a labor of love and need. After years of working in and around the animal shelter system, Nicole learned that one of the number one reasons pets were being given up or returned was “time,” or lack thereof. With this knowledge, Nicole started a business that would help pet owners become great pet parents. With just a little guidance, education, and support, Nicole has had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families, caring for and teaching them how to cohabitate peacefully.

Continued learning is significant to Nicole. Since MPC’s opening, she has continued to grow and learn as much as she can about animal health and proper pet care. Nicole is currently enrolled in the Certified Canine Fitness Trainer (CCFT) program at Fenzi Dog Sports Academy, with the expected graduation date of Fall 2022.

Nicole’s Education &Training:

  • Master’s Certificate in Applied Animal Behavior (UW-AAB) from the University of Washington
  • Bachelor’s in Communication from the University of Miami
  • Certificate in Canine Fitness Training (CCFT) from Fenzi Dog Academy pending graduation in Fall 2020
  • Certificate in Small Animal Massage (SAMP) in Maintenance, Performance, and Rehabilitation from Northwest School of Animal Massage (NWSAM)
  • Certificate in Myofascial Release Therapy (MFRT), Trigger Point Therapy (TPT), and Stress Point Therapy (SPT) from NWSAM
  • Certificate in Canine Water Therapy from La Paw Spa – Levels One and Two of Heart of Canine Aquatics Training Programs
  • Certified Fear Free Professional
  • Certified in Pet CPR & First Aid from ProPetHero
  • Certified in Feline Communication from Maddie’s University

When not running Miami Pet Concierge and Dallas Pet Concierge or in school, Nicole is an active volunteer at Operation Kindness. She is married and is the proud momma to Slater (Russian Blue mix), Kevin & Jenny (Spinone Italiano’s).

Claudia

Claudia

DIRECTOR OF CUSTOMER EXPERIENCE

 

Yvonne

Yvonne

DIRECTOR OF OPERATIONS & PUPPY TRAINING PROGRAMS

ALEXANDRA

ALEXANDRA

EMPLOYEE CULTURE MANAGER

Andrea

Andrea

GRAPHIC DESIGN MANAGER

Julian

Julian

OPERATIONS MANANGER

Nataleigh

Nataleigh

SOCIAL MEDIA MANAGER

Brooke

Brooke

PET CARE SPECIALIST

Carlos

Carlos

PET CARE SPECIALIST

  • Born in Miami, Florida
  • Graduate of South Miami Senior High School
  • Former Manager of Walgreens
  • Certified in Pet CPR & First Aid by ProPetHero,
  • Certified Feline Communication by Maddie’s University
  • Dad to Ryu, Black Labrador
Courtney

Courtney

HAPPY CAT CARE SPECIALIST

Dylan

Dylan

PET CARE SPECIALIST

Eden

Eden

PET CARE SPECIALIST

  • Born in Santa Monica, California
  • Studies Marine Affairs, Ecosystems Science and Policy & Fine Art at University of Miami (UM)
  • Member of the Rowing Team at UM
  • Certified Free Diver and Scuba Diver
  • Certified in Pet CPR & First Aid by ProPetHero
  • Certified in Feline Communication by Maddie’s University
  • Momma to Leo & Koa, German Shepherds, and Nesta, Chocolate Labrador

 

Emily

Emily

PET CARE SPECIALIST

Heather

Heather

OVERNIGHT PET CARE TEAM LEADER

Kelsey

Kelsey

PET CARE SPECIALIST

Melody

Melody

PET CARE SPECIALIST

Phil

Phil

PET CARE SPECIALIST

Rachael

Rachael

PET CARE SPECIALIST

Taylor

Taylor

PET CARE SPECIALIST

Victoria

Victoria

PET CARE SPECIALIST

Join Our Team

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