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About us
A Pawnote From Our CEO
1 Woman + 1 Idea = 1 Mission… To keep Miami’s pets Happy at Home!
Who are we, and how did we begin, you ask? Well, let me tell you.
Many may not know that Miami Pet Concierge was created out of both a labor of love and need. After years of working in and around the shelter system, I learned that one of the number one reasons pets were being given up or returned was due to “time,” or lack thereof. It was astonishing that a pet parent would willingly hand over their beloved pet than find an alternative to keeping it under their roof. Excuses ranged from working too late, not being able to get home at lunch, a busy travel schedule, new baby, the list goes on; so with this knowledge, I set out to start a business that would not only help pet parents but also teach pet parents how to be the best they can be. With just a little guidance, education, and support, we have had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families, both caring for and teaching them how to cohabitate peacefully.
Animals have always been a passion for me. If you were to ask any of my family members, they would each have a story about how I wanted to bring home any animal in need, whether a lizard, possum, stray cat or dog, as a child. That love swept me off my feet and led me to create not only the most magical of businesses out there but a career where every day brings laughter, tail wags, and tons of meows. I pride myself on a dedicated, professional, and loyal staff, who like me, LOVE WHAT THEY DO. We strive to provide professional and quality care and always have our client’s pets and best interests in mind.
Please let me know if you need a service that isn’t listed on our service menu that we can help you with, a topic you’d like to learn more about, or an issue relating to one of your pets.
WE ARE HERE FOR YOU!
Since our doors opened in May of 2007, our mission is to provide Miami’s pet parents with personalized pet care plans based on their pets’ species, age, breed, health, and lifestyle while keeping their pets in the comfort of their own home through all stages of their life. Our goal is to educate pet owners to be great pet parents.
“We care when you can’t be there”!”®️
Bark and meow regards,
Meet Our Pawsome Team
Great things in business are never done by one person. They’re done by a TEAM of people.
– Steve Jobs
Nicole Packin, UW-AAB, SAMP, CCWT
FOUNDER + CEO
Nicole’s career working with animals began in Los Angeles, California. After graduating from the University of Miami with a BS in Communication, Nicole moved to the West Coast to pursue a television career. While working for William Morris Endeavor (formerly known as William Morris Agency), Spelling Television, and Jerry Bruckheimer Television, Nicole began volunteering for The Amanda Foundation, an animal welfare organization.
Finding her work with dogs a life changer, Nicole moved back to Miami, Florida, intending to learn all that she could about animal welfare in her hometown. Immediately, Nicole began working for the Humane Society of Greater Miami. She was involved in all aspects of the organization’s operations and fundraising and helped lead the capital campaign for the organization’s Soffer-Fine Adoption Center in North Miami Beach, Florida.
In 2007, Miami Pet Concierge was developed and began out of both a labor of love and need. After years of working in and around the animal shelter system, Nicole learned that one of the number one reasons pets were being given up or returned was “time,” or lack thereof. With this knowledge, Nicole started a business that would help pet owners become great pet parents. With just a little guidance, education, and support, Nicole has had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families, caring for and teaching them how to cohabitate peacefully.
Continued learning is significant to Nicole. Since MPC’s opening, she has continued to grow and learn as much as she can about animal health and proper pet care. Nicole is currently enrolled in the Certified Canine Fitness Trainer (CCFT) program at Fenzi Dog Sports Academy, with the expected graduation date of Fall 2022.
Nicole’s Education &Training:
- Master’s Certificate in Applied Animal Behavior (UW-AAB) from the University of Washington
- Bachelor’s in Communication from the University of Miami
- Certificate in Canine Fitness Training (CCFT) from Fenzi Dog Academy pending graduation in Fall 2020
- Certificate in Small Animal Massage (SAMP) in Maintenance, Performance, and Rehabilitation from Northwest School of Animal Massage (NWSAM)
- Certificate in Myofascial Release Therapy (MFRT), Trigger Point Therapy (TPT), and Stress Point Therapy (SPT) from NWSAM
- Certificate in Canine Water Therapy from La Paw Spa – Levels One and Two of Heart of Canine Aquatics Training Programs
- Certified Fear Free Professional
- Certified in Pet CPR & First Aid from ProPetHero
- Certified in Feline Communication from Maddie’s University
When not running Miami Pet Concierge and Dallas Pet Concierge or in school, Nicole is an active volunteer at Operation Kindness. She is married and is the proud momma to Slater (Russian Blue mix), Kevin & Jenny (Spinone Italiano’s).
Claudia
DIRECTOR OF CUSTOMER EXPERIENCE
- Born in Managua, Nicaragua
- Master in Accounting from Florida International University (FIU)
- Bachelors in Accounting & Management Information Systems from FIU
- Licensed Real Estate Agent with EWM
- Certified Fear Free Professional
- Certified in Pet CPR & First Aid from ProPetHero
- Momma to Luna, Goldendoodle
Yvonne
DIRECTOR OF OPERATIONS & PUPPY TRAINING PROGRAMS
- Born in Bronx, New York
- Bachelors in Biology & Psychology from Boston University
- Former Senior Manager of Finance at University of Miami’s Sylvester Cancer Center
- Certified Professional Dog Trainer by Happy With Dogs
- Certified Fear Free Professional
- Certified in Pet CPR & First Aid by ProPetHero
- Certified in Feline Communication by Maddie’s University
- Momma to Henry, Terrier mix, and Sophie & Sebastian, DHS kitties
ALEXANDRA
EMPLOYEE CULTURE MANAGER
- Born in Miami, Florida
- Bachelor’s Degree in International Relations & Western Studies from American University
- Former Hospitality Manager for InterContinental Hotel Group and The Willard Hotel
- Certified in Pet CPR & First Aid by ProPetHero
- Certified in Feline Communication by Maddie’s University
- Momma to Cheddar, orange Tabby
Andrea
GRAPHIC DESIGN MANAGER
- Born in Caracas, Venezuela
- Lives in Chile
- Degree in Graphic Design and Visual Arts from from Colegio Universitario Monseñor de Talavera
- Founder of Dreart Studio by ApmcDesign
- Momma to Kratos, DSH kitty
Julian
OPERATIONS MANANGER
- Born in Morristown, New Jersey
- Master of Business from Florida International University
- Bachelor’s Degree in Business Administration from University of Miami
- Senior Vice President of Access Tools
- Certified in Pet CPR & First Aid by ProPetHero
- Dad to Slater, Russian Blue mix, and Kevin & Jenny, Italian Spinone’s
Nataleigh
SOCIAL MEDIA MANAGER
- Born in Melbourne, Australia
- Certificate in Business Admin III from Oten University
- Diploma in Acting for Screen and Theater from The American and Musical Dramatic Academy
- Certificate in Marketing from Campaign Classroom through Idiello
- Certificate in the Social Media Accelerator from The Digital Picnic
- Founder of the Digital Fairy Godmother
- Momma to Stanley, Kelpie/Rottweiler mix
Brooke
PET CARE SPECIALIST
- Born in Miami, Florida
- Associates Degree in Dental Hygiene from Miami Dade College
- Part-time teacher at Alexander Montessori School and Riviera Day School
- Certified in Pet CPR & First Aid by ProPetHero
- Certified in Feline Communication by Maddie’s University
- Momma to Squeaker, McLovin’, Jolie, and Twila, DSH kitties
Carlos
PET CARE SPECIALIST
- Born in Miami, Florida
- Graduate of South Miami Senior High School
- Former Manager of Walgreens
- Certified in Pet CPR & First Aid by ProPetHero,
- Certified Feline Communication by Maddie’s University
- Dad to Ryu, Black Labrador
Courtney
HAPPY CAT CARE SPECIALIST
- Born in Miami, Florida
- Bachelor’s in Liberal Studies, Business, Law and Society from Florida International University (FIU)
- Certificate in Asian Studies from FIU
- Certificate in Communication Science and Disorders from FIU
- Assistant Teacher Pre-K Key Point Christian Academy
- Certified in Pet CPR & First Aid by ProPetHero
- Certified in Feline Communication by Maddie’s University
- Momma to Percy and Sora, Savannah cats
Dylan
PET CARE SPECIALIST
- Born in Miami, Florida
- Bachelor’s in Fine Arts & Art History from Florida International University
- Music Producer and DJ (know as Camelia)
- Certified in Pet CPR & First Aid by ProPetHero
- Certified in Feline Communication by Maddie’s University
- Dad to Bella, Shih Tzu mix and Rocky, Chihuahua/Yorkie mix
Eden
PET CARE SPECIALIST
- Born in Santa Monica, California
- Studies Marine Affairs, Ecosystems Science and Policy & Fine Art at University of Miami (UM)
- Member of the Rowing Team at UM
- Certified Free Diver and Scuba Diver
- Certified in Pet CPR & First Aid by ProPetHero
- Certified in Feline Communication by Maddie’s University
- Momma to Leo & Koa, German Shepherds, and Nesta, Chocolate Labrador
Emily
PET CARE SPECIALIST
- Born in Miami, Florida
- Associates Degree from Terra Environmental Research Institute and Miami Dade College (dual enrollment program)
- Currently studying Criminal Justice at Florida International University
- Certified in Pet CPR & First Aid by ProPetHero
- Certified in Feline Communication by Maddie’s University
- Momma to Sasha, Maltipoo, Natasha, Wire Fox Terrier, Alysha Blue, Mini Australian Shepherd, and Panther, DSH kitty
Heather
OVERNIGHT PET CARE TEAM LEADER
- Born in Miami, Florida
- Bachelor’s Degree in Marine Biology from University of West Florida
- Interpretive Nature Coordinator for Miami-Dade County Parks Eco Adventures Division
- Former Education Manager at Miami Seaquarium
- Certified Florida Master Naturalist
- Certified CLEO Institute Climate Teacher
- Certified Six Sigma Yellow Belt
- Miami-Dade County Parks PRIDE SLP Co-Hort IIIV
- PADI Open Water Scuba Diver
- Certified Pet First Aid & CPR by ProPetHero
Kelsey
PET CARE SPECIALIST
- Born in Miami, Florida
- Bachelor’s Degree in Biology from University of Central Florida
- Currently working toward her PH.D in Animal Behavior & Welfare from the University of Lincoln
- Animal Health and Nutrition Department Volunteer at Zoo Miami
- Former Behavioral Science Department Volunteer at Dallas Zoo
- Former Kitty Cuddler at Pet Alliance of Greater Orlando
- Certified Pet First Aid & CPR by ProPetHero
- Certified in Feline Communication by Maddie’s University
- Momma to Tiger, Fiona, and Cosmo, Boa Constrictor
Melody
PET CARE SPECIALIST
- Born in Richmond, Virginia
- Currently a Doctorate of Musical Arts studying Instrumental Performance in Harp at University of Miami, Frost School of Music
- Is the harp studio Teaching Assistant and a Henry Mancini Fellow at UM
- Is a graduate of the San Francisco Conservatory of Music
- Bachelor’s of Music in Harp & Minor in Performing Arts Management from University of Michigan
- Has performed at Carnegie Hall, Lincoln Center, Kennedy Center, the White House, and State Department
- Performed at the 2014 World Harp Congress
- Certified Pet First Aid & CPR by ProPetHero
- Certified in Feline Communication by Maddie’s University
- Momma to Cali, the DSH kitty
Phil
PET CARE SPECIALIST
- Born in Miami, Florida
- Graduate of Southridge Senior High School
- Former Restaurant Manager at Outback Steakhouse and Anthony’s Coal Fired Pizza
- Certified Pet First Aid & CPR by ProPetHero
Rachael
PET CARE SPECIALIST
- Born in Toms River, New Jersey
- Bachelor’s of Art in Elementary Education and Sociology from University of Miami
- Kindergarten Teacher at Beth Emet Elementary School
- Certificates in Elementary Education K-6 in Florida & New Jersey
- Certified Pet First Aid & CPR by ProPetHero
- Certified in Feline Communication from Maddie’s University
- Momma to Leo, Maincoon Mix
Taylor
PET CARE SPECIALIST
- Born in Miami, Florida
- Currently studying Dramatic Arts & Psychology at Florida International University
- Certified Pet First Aid & CPR by ProPetHero
- Certified in Feline Communication from Maddie’s University
- Momma to Hope, Labrador mix
Victoria
PET CARE SPECIALIST
- Born in Miami, Florida
- Law Degree from Nova Southeastern University
- Bachelor’s in Political Science & International Relations from Florida International University
- Associates Degree in Pre-Law from Miami Dade College
- Employment Contract and Compliance Specialist at Risk Strategies Company
- Certified Pet First Aid & CPR by ProPetHero
- Certified in Feline Communication from Maddie’s University
- Momma to Suki, Siamese and Indie, orange Tabby