About Us

A Pawnote From Our CEO

1 Woman + 1 Idea = 1 Mission… To keep Miami’s pet’s Happy at Home!

Who are we and how did we begin, you ask? Well, let me tell you.

Many may not know that Miami Pet Concierge was created out of both a labor of love and need.  After years of working in and around the shelter system, I learned that one of the number one reasons pets were being given up or returned was due to “time,” or lack thereof.  It was astonishing to me that a pet parent would willingly hand over their beloved pet than find an alternative to keeping it under their roof.  Excuses ranged from working too late, not being able to get home at lunch, a busy travel schedule, new baby, the list goes on; so with this knowledge, I set out to start a business that would not only help pet parents but also teach pet parents how to be the best they can be.  With just a little guidance, education, and support, we have had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families, both caring for and teaching them how to cohabitate peacefully.

Animals have always been a passion for me. If you were to ask any one of my family members, they would each have a story about how as a child, I wanted to bring home any animal in need, whether a lizard, possum, or dog.  That love swept me off my feet and lead me to create not only the most magical of businesses out there but a career where every day brings laughter, tail wags, and tons of meows.  I pride myself on a dedicated, professional, and loyal staff, who like me, LOVE WHAT THEY DO.  We strive to provide professional and quality care and always have both our client’s pets and our client’s best interest in mind.

Please let me know if there is a service you need that isn’t listed on our service menu that we can help you with, a topic you’d like to learn more about or an issue relating to one of your pets.

WE ARE HERE FOR YOU!

Since our doors opened in May of 2007, our MISSION has been and will continue to be to provide Miami’s pet parents with customized pet care plans based on their pets’ species, breed, age, health, and pet care education, while in the comfort of their own home.

Bark and meow regards,

Meet Our Pawsome Team

Great things in business are never done by one person. They’re done by a TEAM of people.

- Steve Jobs

Nicole Packin

FOUNDER + CEO

Claudia

DIRECTOR OF CUSTOMER EXPERIENCE

Yvonne

DIRECTOR OF OPERATIONS & PUPPY TRAINING PROGRAMS

Alexandra

MANAGER OF EMPLOYEE CULTURE

Julian

MANAGER OF OPERATIONS

Andrea - PET CARE SPECIALIST

Andrea

GRAPHIC DESIGN COORDINATOR

Nataleigh

SOCIAL MEDIA COORDINATOR

Slater B Packin

MASTER MISCHIEF MAKER

Dylan

PET CARE SPECIALIST

Emily - PET CARE SPECIALIST

Emily

PET CARE SPECIALIST

HEATHER

PET CARE SPECIALIST

Kelsey

PET CARE SPECIALIST

MELODY

PET CARE SPECIALIST – HAPPY CAT CARE

Nicole MPC

Nicole

PET CARE SPECIALIST -
Happy Cat Care

PHIL

PET CARE SPECIALIST

Rachael

PET CARE SPECIALIST

TAYLOR

PET CARE SPECIALIST

Victoria

PET CARE SPECIALIST -
Happy Cat Care