About Us

Who is Miami Pet Concierge?

We are Miami’s most respected, responsible, and reliable in-home pet care provider since 2007.

Our Mission 

To provide Miami’s pet parents with personalized pet care plans based on their pet’s species, age, breed, health, and lifestyle while keeping their pets in the comfort of their homes and to help educate pet owners on how to be great pet parents.

Our Vision 

We are an award-winning dog walking, pet-sitting service and animal education brand that helps pet parents build better relationships with the pets they love.

Core Values

Our values are compassion, integrity, and education. These values embody the standards we hold ourselves to as a company and as individuals.

Compassion

We take the time to get to know each pet  and their personality and care for them as we would our own.

Integrity

We take ownership of our work and make decisions in the best interest of the pets in our care, the pet parents, and Miami Pet Concierge.

Education

We provide valuable information that pet parents can use to build a stronger bond with their pets.

A Pawnote From Our CEO

One Woman, One Idea, One Mission: Keeping Miami’s Pets Happy at Home!

Who are we, and how did we begin? Let me share our story.

Miami Pet Concierge was born out of a passion for pets and a desire to meet a crucial need. After years of working in and around the shelter system, I realized that the two top reasons pets were surrendered were a lack of time and owner-pet care knowledge.

It was disheartening to see pet parents give up their beloved animals because they couldn’t manage their schedules or didn’t know how to provide the best care possible for their pets. Whether it was working late, a busy travel itinerary, the arrival of a new baby, or knowing how often a dog needed to be walked or how many litter boxes a cat needed, these reasons drove me to create a solution. I envisioned a business that would assist and empower pet parents with the knowledge and support to be the best pet parents possible and give them back more time!

With dedication, education, and hands-on support, my staff and I have worked with thousands of wonderful pets and their families, helping them live harmoniously together.

My love for animals has been a lifelong passion. Ask any of my family members, and they’ll tell you stories of how, as a child, I wanted to rescue every animal I encountered, whether it was a lizard, possum, cat, or dog. This love inspired me to create a business and a magical career filled with laughter, tail wags, and joyful meows.

My dedicated, professional, and loyal staff share this passion with me. We LOVE what we do and are committed to providing exceptional and quality care with your pet’s best interests at heart.

If you need a service not listed on our menu, a topic you’d like to learn more about or an issue with one of your pets, please let us know. WE ARE HERE FOR YOU!

Since opening our doors in May 2007, our mission has been to offer Miami’s pet parents customized pet care plans tailored to their pets’ species, breed, age, health, and pet care needs, all within the comfort of their own home.

Thank you for your interest in our services. We can’t wait to learn more about your pets and how we can help—you both!

Meet Our Team

Great things in business are never done by one person. They’re done by a TEAM of people.

Nicole Packin

FOUNDER + CEO

Yvonne

DIRECTOR OF OPERATIONS & PUPPY TRAINING PROGRAMS

Claudia

DIRECTOR OF CUSTOMER EXPERIENCE

Julian

Julian

MANAGER OF OPERATIONS

Shannon

Shannon

MANAGER OF TEAM CULTURE & TRAINING

Andrea

Andrea

Graphic Designer

Jaclyn-Pascual

Jaclyn

TEAM TRAINER

HEATHER

SENIOR PET CARE SPECIALIST

Cecelia - Pet Care specialist miami pet concierge

Cecelia

PET CARE SPECIALIST

Dylan Miami pet sitting dog walking

Dylan

PET CARE SPECIALIST

Elisama Miami pet sitting dog walking

Elisama

PET CARE SPECIALIST

Frankie

Frankie

PET CARE SPECIALIST

Gillian

Gillian

PET CARE SPECIALIST

John

John

PET CARE SPECIALIST

Katarina - Pet Care specialist miami pet concierge

Katarina

PET CARE SPECIALIST

Kelsey Miami pet sitting dog walking

Kelsey

PET CARE SPECIALIST

Louis Miami pet sitting dog walking

Louis

PET CARE SPECIALIST

Stephanie- pet Care specialist miami pet concierge

Stephanie

PET CARE SPECIALIST

Pet Care Specialist - Lily

Lily

PET CARE SPECIALIST

COMING SOON

PET CARE SPECIALIST

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Nicole Packin, UW-AAB, SAMP, CCWT

FOUNDER + CEO

Nicole’s journey with animals began in Los Angeles, California. After earning a BS in Communication from the University of Miami, she moved to the West Coast to pursue a television career. While working for William Morris Endeavor, Spelling Television, and Jerry Bruckheimer Films, Nicole began volunteering at The Amanda Foundation, an animal rescue organization.

Inspired by her transformative work with dogs, Nicole returned to Miami, Florida, determined to delve deeper into animal welfare in her hometown. She joined the Humane Society of Greater Miami, where she was involved in all aspects of the organization’s operations and fundraising. She played a vital role in the capital campaign for the Soffer-Fine Adoption Center in North Miami Beach, Florida.

In 2007, Nicole founded Miami Pet Concierge, driven by her love for animals and the need she observed in the community. Her experience in the animal shelter system revealed that time and owner education were the primary reasons pets were surrendered. Nicole’s business aims to help pet owners become great pet parents through guidance, education, and support. Over the years, she has worked with thousands of animals and their families, teaching them how to live harmoniously together.

In 2021, Nicole expanded her efforts to Dallas, Texas, with The Packin Method, the city’s first climate-controlled mobile Canine Gym. This innovative service enhances dogs’ mental, emotional, and physical health through treadmill workouts, massage, and bodywork.

When not managing Miami Pet Concierge and The Packin Method, Nicole volunteers at Canine Companions for Independence.

Nicole is married and the proud mom to Slater (Russian Blue mix), Kevin and Jenny (Italian Spinoni), and Thomas Shelby (Betta Fish).

Nicole’s Education & Training:

Awards:

Yvonne

DIRECTOR OF OPERATIONS & PUPPY TRAINING PROGRAMS

Yvonne was born in the Bronx and grew up in Poughkeepsie, New York, where her love for animals was nurtured by her mother from a young age. This passion blossomed in high school when she worked for an Old English Sheepdog breeder, caring for puppies from birth to their debut in dog shows.

Yvonne earned her biology degree with a minor in psychology from Boston University. While serving as the Senior Manager of Finance at the University of Miami’s Sylvester Cancer Center, she followed her true calling. In 2012, she took a leap of faith and joined Miami Pet Concierge as a Pet Care Specialist.

Today, Yvonne is the Director of Operations and Puppy Training Programs at Miami Pet Concierge. Her combination of a psychology background and a profound love for animals equips her with the perfect skills and attitude for training puppies.

As a Certified Dog Trainer through Happy With Dogs, Yvonne has mastered the art of fostering the canine-human bond, emphasizing the importance of communication for a lasting relationship. Though qualified to train dogs of all ages, her true passion lies in working with puppies aged eight weeks to six months. She holds a Puppy Start Right Instructor Certification from Karen Pryor Academy. She believes that early training leads to well-socialized, well-mannered, and potty-trained dogs, ultimately making families happier and reducing the number of dogs surrendered to shelters.

“I think it’s super important to train your puppy from a young age to be confident, happy, and well-socialized so they turn into adult dogs you can take anywhere,” Yvonne says.

Using positive reinforcement techniques, her training philosophy centers on creating happy and confident puppies through play, mental stimulation, exercise, love, structure, and boundaries.

In her free time, Yvonne enjoys spending time with friends and family or relaxing with a new book on a beach vacation. She is the proud mom to Henry (a Terrier mix), Remi (a King Charles Cavalier), and Sebastian (a DSH kitty).

Yvonne’s Education & Training:

Claudia

DIRECTOR OF CUSTOMER EXPERIENCE
  • Born in Managua, Nicaragua
  • Master’s in Accounting from Florida International University (FIU)
  • Bachelor’s in Accounting & Management Information Systems from FIU
  • Licensed Real Estate Agent with EWM
  • Certified Internal Auditor (CIA)
  • Certified Information Systems Aduitor (CISA)
  • Certified Fear Free Professional 
  • Certified in Pet CPR & First Aid from ProPetHero
  • Certified in Feline Communication from Maddie’s Fund
  • Mom to Aspen (Goldendoodle)

Julian

MANAGER OF OPERATIONS
  • Born in Morristown, New Jersey
  • Master’s Degree in Business from Florida International University
  • Bachelor’s Degree in Business Administration from the University of Miami
  •  Senior Vice President of Merrit International, Access Tools
  • Certified in Pet CPR & First Aid by ProPetHero
  • Dad to Slater (Russian Blue mix), Kevin and Jenny (Italian Spinoni), and Thomas Shelby, (Betta Fish).
Shannon

Shannon

PET CARE SPECIALIST
Andrea

Andrea

GRAPHIC DESIGN COORDINATOR

Jaclyn

PET CARE SPECIALIST
  • Born and raised in Miami, Florida
  • Currently working on her Master’s Degree in Speech-Language Pathology from Florida International University
  • Bachelor’s in Mathematics from FIU
  • Certified in Pet CPR & First Aid from ProPetHero
  • Certified in Feline Communication from Maddie’s University
  • Momma to Biscuit (Golden Retriever) and Riley (Doberman)

Heather

PET CARE SPECIALIST
Cecelia - Pet Care specialist miami pet concierge

Cecelia

Pet Care Specialist 
Dylan Miami pet sitting dog walking

Dylan

PET CARE SPECIALIST
Elisama Miami pet sitting dog walking

Elisama

PET CARE SPECIALIST
Frankie

Frankie

PET CARE SPECIALIST
  • Pet Care Specialist
  • Born in Des Moines, Iowa
  • BA in Psychology from Keiser University
  • Certified in Feline Communication from Maddie’s University
  • Certified in Pet CPR & First Aid by ProPetHero
  • Holds a Professional Private Pilots License
  • Dad to Sock (Blue Merle Chihuahua)
Gillian

Gillian

PET CARE SPECIALIST
John

John

PET CARE SPECIALIST
Katarina - Pet Care specialist miami pet concierge

Katarina

Pet Care Specialist 
  • Born and raised in Miami, Florida
  • Currently studying Anthropology and Biology at Florida International University
  • Certified in Pet CPR & First Aid by ProPetHero
  • Certified in Feline Communication by Maddie’s University
  • Momma to Twinkles (Shih Tzu) and Clementine, Tiger-Lily, and Spencer the (DSH kitties)
     
Kelsey Miami pet sitting dog walking

Kelsey

PET CARE SPECIALIST
Louis Miami pet sitting dog walking

Louis

Pet Care Specialist 
  • Born in St. Petersberg, Florida
  • Currently a Bachelor’s candidate in Vocal Performance at the University of Miami
  • Certified in CPR/AED
  • Certified Personal Trainer
  • Certified in Pet CPR & First Aid by ProPetHero
  • Certified in Feline Communication from Maddie’s Fund
Stephanie- pet Care specialist miami pet concierge

Stephanie

Pet Care Specialist 
  • Born in Orange County, California
  • Studies Addiction Studies, Social Science, and Criminal Justice at Miami Dade College
  • Certified in Pet CPR & First Aid by ProPetHero
  • Certified in Feline Communication from Maddie’s Fund
  • Mom to Rina (DSH kitty) and Niblet (Dwarf Hamster)
Pet Care Specialist - Lily

Lily

PET CARE SPECIALIST
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