About us
A Pawnote From Our CEO
1 Woman + 1 Idea = 1 Mission… To keep Miami’s pet’s Happy at Home!
Who are we and how did we begin, you ask? Well, let me tell you.
Many may not know that Miami Pet Concierge was created out of both a labor of love and need. After years of working in and around the shelter system, I learned that one of the number one reasons pets were being given up or returned was due to “time,” or lack thereof. It was astonishing to me that a pet parent would willingly hand over their beloved pet than find an alternative to keeping it under their roof. Excuses ranged from working too late, not being able to get home at lunch, a busy travel schedule, new baby, the list goes on; so with this knowledge, I set out to start a business that would not only help pet parents but also teach pet parents how to be the best they can be. With just a little guidance, education, and support, we have had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families, both caring for and teaching them how to cohabitate peacefully.
Animals have always been a passion for me. If you were to ask any one of my family members, they would each have a story about how as a child, I wanted to bring home any animal in need, whether a lizard, possum, or dog. That love swept me off my feet and lead me to create not only the most magical of businesses out there but a career where every day brings laughter, tail wags, and tons of meows. I pride myself on a dedicated, professional, and loyal staff, who like me, LOVE WHAT THEY DO. We strive to provide professional and quality care and always have both our client’s pets and our client’s best interest in mind.
Please let me know if there is a service you need that isn’t listed on our service menu that we can help you with, a topic you’d like to learn more about or an issue relating to one of your pets.
WE ARE HERE FOR YOU!
Since our doors opened in May of 2007, our MISSION is to provide Miami’s pet parents with customized pet care plans based on their pets’ species, breed, age, health, and pet care education, while in the comfort of their own home.
Bark and meow regards,
Meet Our Pawsome Team
Nicole Packin, UW-AAB, CCWT, SAMP
Founder + CEO
Nicole’s career working with animals began in Los Angeles, California. After graduating from the University of Miami with a double major in English and Communication, Nicole moved to the West Coast to pursue a career in television. While working for the William Morris Agency, Spelling Television, and Bruckheimer Television in one hour scripted series, Nicole found an outlet for stress management by volunteering for The Amanda Foundation, a non-profit organization that rescued and rehabilitated dogs from the streets of East LA.
Finding her work with dogs a life changer, Nicole moved back to Miami, Florida, intending to learn all that she could about animal welfare in her hometown. Immediately, Nicole began working for the Humane Society of Greater Miami, where she was involved in all aspects of the organization’s operations, fundraising and helped lead the capital campaign for the organization’s Soffer-Fine Adoption Center in North Miami Beach, Florida.
In 2007, Miami Pet Concierge was developed and began out of both a labor of love and need. After years of working in and around the animal shelter system, Nicole learned that one of the number one reasons pets were being given up or returned was “time,” or lack thereof. With this knowledge, Nicole started a business that would help pet parents and teach pet parents how to be the best they can be. With just a little guidance, education, and support, Nicole has had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families, caring for and teaching them how to cohabitate peacefully.
Continued learning is significant to Nicole. Since MPC’s opening, she has continued to grow and learn as much as she can about animal health and proper pet care.
Nicole is a Small Animal Massage Practitioner (SAMP) certified in Maintenance, Performance, and Rehabilitation Massage from the Northwest School of Animal Massage, specializing in Myofascial Release Therapy (MFRT), Trigger Point Therapy (TPT), and Stress Point Therapy (SPT).
She is certified in Canine Aquatic Therapy after training under Cindy Horsfall of La Paw Spa and graduating Levels One and Two of Heart of Canine Aquatics Training Programs. She is certified in Feline Communication from Maddies University (Maddie Fund).
In June 2020, Nicole graduated from the University of Washington with her Certification in Applied Animal Behavior (UW-AAB), having studied under Dr. James Ha, a world-renowned Certified Applied Animal Behaviorist, expert witness, and lecturer.
Nicole is married and is the proud momma to Slater, (Russian Blue mix), and Moriarty, (Beta fish).
Yvonne
Director of Operations & Puppy Training Programs
Yvonne was born in the Bronx and grew up in Poughkeepsie, New York.
Her passion for animals began at a young age, thanks to her
mother, who exposed her to all different types of pets, including dogs, cats, birds, and more. In high school, Yvonne worked alongside an Old English Sheepdog breeder, where she experienced all aspects of dog rearing.
Yvonne graduated from Boston University with a degree in Biology and a minor in Psychology. Yvonne worked for the University of Miami’s Sylvester Cancer Center for over eight years as their Senior Manager of Finance before changing careers to work with domesticated pets.
In her spare time, Yvonne loves to read, go to the movies, hang out with friends and family, be by the ocean, and, most of all, spend time with her “fur-kids.” She is currently mom to Max, a Sheltie mix, and Henry, a Muppet dog – both rescued from MDAS and two cats, Sophie and Sebastian.
Slater B Packin
CMM (Chief Mischief Maker)
Slater was born on the streets of West Palm, Florida, and was rescued from a gas station in the wee hours of the night by a friendly police officer. He was adopted by our CEO in March 2020 after she and her husband fell in love with his photo on www.adoptapet.com.
Slater can be found in the office playing with pens, stealing straws, watching the printer, or chasing the cursor on the computer screen. When not providing laughs, he enjoys lounging in his hammock, staring out the window, and taking naps on his Momma’s desk.
Slater’s favorite things are straws, tennis balls, a magnet shaped like a llama, flip flops, playing in his water fountain, and any food with carbs!
Alexandra
PET CARE SPECIALIST
Alexandra was born and raised in Miami, Florida and has lived in both the Dominican Republic and Colombia. She is a graduate of Carrollton School and received a BA in International Relations and Western Studies from American University in Washington, D.C. Alex spent many years working in the hotel industry before getting married and raising her three daughters and three stepdaughters. In her spare time, you can find Alexandra making Jewelry. Momma to Chedder, the DSH, this empty-nester joins us as a Pet Care Specialist.
Alora
PET CARE SPECIALIST
Born and raised in Miami, Florida, Alora graduated from Our Lady of Lourdes Academy. A graduate of Loyola University in Environmental Science & Psychology, Alora works for Apple and has joined our team as a part-time Pet Care Specialist. Alora has a strong affinity for animals and has owned everything from hamsters, dogs, cats, a tortoise, and an umbrella cockatoo. During her free time, Alora works on her passion – writing.
Carlos
PET CARE SPECIALIST
Carlos was born and raised in Miami and attended South Miami Senior High School. He has loved animals his entire life and has been the owner of many, including dogs, cats, birds, turtles, and small caged pets. His passion for animals brought him from Corporate Management to MPC as a lead Pet Care Specialist. In his spare time, Carlos is a talented Graphic Artist, specializing in Digital Art and Graphic Design and loves spending time with Ryu, his black Labrador Retriever.
Denise C.
PET CARE SPECIALIST
Born and raised in Miami, Florida, Denise is a graduate of both Palmetto Senior High School and Florida International University. She has a Bachelor’s in Interdisciplinary Studies with a minor in Biology & Psychology and is a Certified Integrative Nutrition Health Coach. She is currently studying Ayurvedic Medicine. Denise is passionate about helping others grow and see their true potential. Before her career path change, Denise worked as a Veterinary Technician for five years and worked in the Animal Conservation Field with exotic animals. In her free time, she enjoys reading, singing, yoga, and spending time with her Morkie, Maddie.
Denise M.
PET CARE SPECIALIST
Denise was born in Honolulu, Hawaii, and grew up primarily in Eatontown, NJ. She’s an Army brat! Denise is a graduate of the United States Coast Guard Academy with a B.S. in Government and from Florida International University with a Masters in Business (MBA). Having worked for both Carnival Cruise Lines and Royal Caribbean Cruise Line’s over the last 15 years, Denise joins our team as a Pet Care Specialist. In her spare time, Denise is an avid Marathon and 1/2 Marathon Runner, world traveler, is on the board of the non-for-profit Guitars Over Guns, and loves spending time with her Rat Terrier Mix, Milo!
Dylan
Pet Care specialist
Dylan was born and raised in Miami, Florida and is a graduate of Florida International University with a BA in Fine Arts and Art History. Joining our team as a Pet Care Specialist, during his spare time Dylan is cultivating his career as a Music Producer and DJ traveling both locally and internationally performing. Dylan is the proud dog daddy to Bella the Shih Tzu/Yorkie mix and Rocky, the Chihuahua/Yorkie mix.
Heather
Pet Care specialist
Heather was born and raised in Miami, Florida, and studied Marine Biology at the University of West Florida in Pensacola. For over 7 years she worked at the Miami Seaquarium as the Education Manager, where she developed educational programming for children ages 2-18 years old covering topics such as Marine Biology, Marine Life, and Animal Conservation. Currently, Heather works full-time as a Recreational Specialist for the Miami-Dade County Parks and Open Spaces Eco Adventures Division, where she is responsible for public programming and events for the southern region nature centers. Having grown up in a house full of pets including her beloved Beagle, Lucky, a gecko lizard, hamsters and fish, Heather’s passion for pets has made her the “go-to” for all things MPC overnight pet care!
Jordan
Pet Care specialist
Jordan was born and raised in Holcomb, Kansas. She left her small town of 2,840 to attend Florida Atlantic University where she earned her Bachelor’s in Marketing and a Minor Leadership Studies. Jordan works full-time for On Point Tutoring, a High School, Middle School, and Elementary tutoring company. Having grown up on a ranch, Jordan has enjoyed working with a wide range of pets including cattle, chickens, barn cats, dogs, peacocks, ducks, and goats, She joins us as a Pet Care Specialist providing Overnight Care for our client’s pets. In her spare time, Jordan loves to play basketball, spend time at the beach, and just be outside.
MacKenzie
Pet Care specialist
Mackenzie was born and raised in Maine and moved to Miami to attend the University of Miami where she graduated with a B.S. in Biology. Currently working towards her Bachelor’s in Nursing, Mackenzie volunteers at Miami Children’s Hospital. When not working, studying, or volunteering, this fraternal twin can be found cooking up new recipes in the kitchen or spending time at the beach.
Magda
Pet Care specialist
Magdalena was born and raised in Krakow, Poland. She lived in both Sydney, Australia, and Chicago before relocating to Miami. Magda studied at the New School for Massage Therapy, Bodywork & Healing in Chicago, and graduated from their Massage Therapy Program. Magda is a Licensed Massage Therapist, certified as a Transformational Nutrition Coach, and is currently working towards her certification in MAT (Muscle Activation Techniques). An animal lover a heart, Magda grew up with 2 Guinea pigs, a cat, and a dog. We are excited to have Magda become a part of our team as a Pet Care Specialist where she will work part-time as she continues her work as a massage therapist. In her spare time, Magda likes to explore Miami, spend time outdoors, work out, and create new recipes in the kitchen.
Phil
Pet Care specialist
Phil was born and raised in South Florida and is a graduate of Southridge Senior High school. Phil worked for over 15 years in the restaurant business, managing Outback Steak House and Anthony’s Coal Fire Pizza. During this time he became interested in investing in the stock market. As luck would have it, Phil found his passion and began day trading as his full-time job. Having grown up with animals including several cats, a Husky/Shepard mix and a Great Dane, Phil’s love for animals led him to join the MPC team providing Overnight Pet Care!
Rachael
PET CARE SPECIALIST
Rachael was born and raised in Toms River, New Jersey. She is a graduate of the University of Miami with a double major in Elementary Education and Sociology. Rachael has been teaching for over twenty years and is currently working with kindergartners and first graders at the Maimonides in Dania Beach, Florida. Rachael joined the MPC team part-time, providing overnight pet care for our client’s pets. She is the proud Mom to Leo the DSH cat she rescued off the streets of Miami.
Tatiana
PET CARE SPECIALIST
Tatiana is a native Floridian and currently resides in Miami with her husband and two cats, Sweet Dee and Hamilton Alexander Cattleton. She received her Bachelor’s Degree at Miami International University in Art & Design and currently works as a freelancer in Digital Marketing and Photography. Tatiana’s passion for animals began when she worked for Petspa, a high-end pet grooming salon, and boarding facility. During her time there she cared for the animals who were boarding and groomed the guests of the spa. Tatiana joins our team as a Pet Care Specialist.
Nicole Packin, UW-AAB, CCWT, SAMP
Founder + CEO
Nicole’s career working with animals began in Los Angeles, California. After graduating from the University of Miami with a double major in English and Communication, Nicole moved to the West Coast to pursue a career in television. While working for the William Morris Agency, Spelling Television, and Bruckheimer Television in one hour scripted series, Nicole found an outlet for stress management by volunteering for The Amanda Foundation, a non-profit organization that rescued and rehabilitated dogs from the streets of East LA.
Finding her work with dogs a life changer, Nicole moved back to Miami, Florida, intending to learn all that she could about animal welfare in her hometown. Immediately, Nicole began working for the Humane Society of Greater Miami, where she was involved in all aspects of the organization’s operations, fundraising and helped lead the capital campaign for the organization’s Soffer-Fine Adoption Center in North Miami Beach, Florida.
In 2007, Miami Pet Concierge was developed and began out of both a labor of love and need. After years of working in and around the animal shelter system, Nicole learned that one of the number one reasons pets were being given up or returned was “time,” or lack thereof. With this knowledge, Nicole started a business that would help pet parents and teach pet parents how to be the best they can be. With just a little guidance, education, and support, Nicole has had the opportunity to work hand and paw with thousands of amazing domesticated animals and their families, caring for and teaching them how to cohabitate peacefully.
Continued learning is significant to Nicole. Since MPC’s opening, she has continued to grow and learn as much as she can about animal health and proper pet care.
Nicole is a Small Animal Massage Practitioner (SAMP) certified in Maintenance, Performance, and Rehabilitation Massage from the Northwest School of Animal Massage, specializing in Myofascial Release Therapy (MFRT), Trigger Point Therapy (TPT), and Stress Point Therapy (SPT).
She is certified in Canine Aquatic Therapy after training under Cindy Horsfall of La Paw Spa and graduating Levels One and Two of Heart of Canine Aquatics Training Programs. She is certified in Feline Communication from Maddies University (Maddie Fund).
In June 2020, Nicole graduated from the University of Washington with her Certification in Applied Animal Behavior (UW-AAB), having studied under Dr. James Ha, a world-renowned Certified Applied Animal Behaviorist, expert witness, and lecturer.
Nicole is married and is the proud momma to Slater, (Russian Blue mix), and Moriarty, (Beta fish).
Yvonne
DIRECTOR OF OPERATIONS & PUPPY TRAINING PROGRAMS
Yvonne was born in the Bronx and grew up in Poughkeepsie, New York.
Her passion for animals began at a young age, thanks to her
mother, who exposed her to all different types of pets, including dogs, cats, birds, and more. In high school, Yvonne worked alongside an Old English Sheepdog breeder, where she experienced all aspects of dog rearing.
Yvonne graduated from Boston University with a degree in Biology and a minor in Psychology. Yvonne worked for the University of Miami’s Sylvester Cancer Center for over eight years as their Senior Manager of Finance before changing careers to work with domesticated pets.
In her spare time, Yvonne loves to read, go to the movies, hang out with friends and family, be by the ocean, and, most of all, spend time with her “fur-kids.” She is currently mom to Max, a Sheltie mix, and Henry, a Muppet dog – both rescued from MDAS and two cats, Sophie and Sebastian.
Slater B Packin
CMM (Chief Mischief Maker)
Slater was born on the streets of West Palm, Florida, and was rescued from a gas station in the wee hours of the night by a friendly police officer. He was adopted by our CEO in March 2020 after she and her husband fell in love with his photo on www.adoptapet.com.
Slater can be found in the office playing with pens, stealing straws, watching the printer, or chasing the cursor on the computer screen. When not providing laughs, he enjoys lounging in his hammock, staring out the window, and taking naps on his Momma’s desk.
Slater’s favorite things are straws, tennis balls, a magnet shaped like a llama, flip flops, playing in his water fountain, and any food with carbs!
Alexandra
PET CARE SPECIALIST
Alora
PET CARE SPECIALIST
Born and raised in Miami, Florida, Alora graduated from Our Lady of Lourdes Academy. A graduate of Loyola University in Environmental Science & Psychology, Alora works for Apple and has joined our team as a part-time Pet Care Specialist. Alora has a strong affinity for animals and has owned everything from hamsters, dogs, cats, a tortoise, and an umbrella cockatoo. During her free time, Alora works on her passion – writing.
Carlos
PET CARE SPECIALIST
Carlos was born and raised in Miami and attended South Miami Senior High School. He has loved animals his entire life and has been the owner of many, including dogs, cats, birds, turtles, and small caged pets. His passion for animals brought him from Corporate Management to MPC as a lead Pet Care Specialist. In his spare time, Carlos is a talented Graphic Artist, specializing in Digital Art and Graphic Design and loves spending time with Ryu, his black Labrador Retriever.
Denise C.
PET CARE SPECIALIST
Born and raised in Miami, Florida, Denise is a graduate of both Palmetto Senior High School and Florida International University. She has a Bachelor’s in Interdisciplinary Studies with a minor in Biology & Psychology and is a Certified Integrative Nutrition Health Coach. Currently studying Ayurvedic Medicine. Denise is passionate about helping others grow and see their true potential. Prior to her career path change, Denise worked as a Veterinary Technician for five years and worked in the Animal Conservation Field with exotic animals. In her free time, she enjoys reading, singing, yoga and spending time with her Morkie, Maddie.
Denise M.
PET CARE SPECIALIST
Denise was born in Honolulu, Hawaii, and grew up primarily in Eatontown, NJ. She’s an Army brat! Denise is a graduate of the United States Coast Guard Academy with a B.S. in Government and from Florida International University with a Masters in Business (MBA). Having worked for both Carnival Cruise Lines and Royal Caribbean Cruise Line’s over the last 15 years, Denise joins our team as a Pet Care Specialist. In her spare time Denise is an avid Marathon and 1/2 Marathon Runner, world traveler, is on the board of the non-for-profit Guitars Over Guns, and loves spending time with her Rat Terrier Mix, Milo!
Dylan
PET CARE SPECIALIST
Dylan was born and raised in Miami, Florida and is a graduate of Florida International University with a BA in Fine Arts and Art History. Joining our team as a Pet Care Specialist, during his spare time Dylan is cultivating his career as a Music Producer and DJ traveling both locally and internationally performing. Dylan is the proud dog daddy to Bella the Shih Tzu/Yorkie mix and Rocky, the Chihuahua/Yorkie mix.
Heather
Pet Care specialist
Heather was born and raised in Miami, Florida, and studied Marine Biology at the University of West Florida in Pensacola. For over 7 years she worked at the Miami Seaquarium as the Education Manager, where she developed educational programming for children ages 2-18 years old covering topics such as Marine Biology, Marine Life, and Animal Conservation. Currently, Heather works full-time as a Recreational Specialist for the Miami-Dade County Parks and Open Spaces Eco Adventures Division, where she is responsible for public programming and events for the southern region nature centers. Having grown up in a house full of pets including her beloved Beagle, Lucky, a gecko lizard, hamsters and fish, Heather’s passion for pets has made her the “go-to” for all things MPC overnight pet care!
Jordan
Pet Care specialist
Jordan was born and raised in Holcomb, Kansas. She left her small town of 2,840 to attend Florida Atlantic University where she earned her Bachelor’s in Marketing and a Minor Leadership Studies. Jordan works full-time for On Point Tutoring, a High School, Middle School, and Elementary tutoring company. Having grown up on a ranch, Jordan has enjoyed working with a wide range of pets including cattle, chickens, barn cats, dogs, peacocks, ducks, and goats, She joins us as a Pet Care Specialist providing Overnight Care for our client’s pets. In her spare time, Jordan loves to play basketball, spend time at the beach, and just be outside.
MacKenzie
Pet Care specialist
Mackenzie was born and raised in Maine and moved to Miami to attend the University of Miami where she graduated with a B.S. in Biology. Currently working towards her Bachelor’s in Nursing, Mackenzie volunteers at Miami Children’s Hospital. When not working, studying, or volunteering, this fraternal twin can be found cooking up new recipes in the kitchen or spending time at the beach.
Magda
Pet Care specialist
Magdalena was born and raised in Krakow, Poland. She lived in both Sydney, Australia, and Chicago before relocating to Miami. Magda studied at the New School for Massage Therapy, Bodywork & Healing in Chicago, and graduated from their Massage Therapy Program. Magda is a Licensed Massage Therapist, certified as a Transformational Nutrition Coach, and is currently working towards her certification in MAT (Muscle Activation Techniques). An animal lover a heart, Magda grew up with 2 Guinea pigs, a cat, and a dog. We are excited to have Magda become a part of our team as a Pet Care Specialist where she will work part-time as she continues her work as a massage therapist. In her spare time, Magda likes to explore Miami, spend time outdoors, work out, and create new recipes in the kitchen.
Phil
PET CARE SPECIALIST
Phil was born and raised in South Florida and is a graduate of Southridge Senior High school. Phil worked for over 15 years in the restaurant business, managing Outback Steak House and Anthony’s Coal Fire Pizza. During this time he became interested in investing in the stock market. As luck would have it, Phil found his passion and began day trading as his full-time job. Having grown up with animals including several cats, a Husky/Shepard mix, and a Great Dane, Phil’s love for animals led him to join the MPC team providing Overnight Pet Care.
Rachael
PET CARE SPECIALIST
Rachael was born and raised in Toms River, New Jersey. She is a graduate of the University of Miami with a double major in Elementary Education and Sociology. Rachael has been teaching for over twenty years and is currently working with kindergartners and first graders at the Maimonides in Dania Beach, Florida. Rachael joined the MPC team part-time, providing overnight pet care for our client’s pets. She is the proud Mom to Leo the DSH cat she rescued off the streets of Miami.
Tatiana
PET CARE SPECIALIST
Tatiana is a native Floridian and currently resides in Miami with her husband and two cats, Sweet Dee and Hamilton Alexander Cattleton. She received her Bachelor’s Degree at Miami International University in Art & Design and currently works as a freelancer in Digital Marketing and Photography. Tatiana’s passion for animals began when she worked for Petspa, a high-end pet grooming salon, and boarding facility. During her time there she cared for the animals who were boarding and groomed the guests of the spa. Tatiana joins our team as a Pet Care Specialist.
