About Us
Who is Miami Pet Concierge?
Our Mission
Our Vision
We are an award-winning dog walking, pet-sitting service and animal education brand that helps pet parents build better relationships with the pets they love.
Core Values
Our values are compassion, integrity, and education. These values embody the standards we hold ourselves to as a company and as individuals.
Compassion
We take the time to get to know each pet and their personality and care for them as we would our own.
Integrity
We take ownership of our work and make decisions in the best interest of the pets in our care, the pet parents, and Miami Pet Concierge.
Education
We provide valuable information that pet parents can use to build a stronger bond with their pets.
A Pawnote From Our CEO
One Woman, One Idea, One Mission: Keeping Miami’s Pets Happy at Home!
Who are we, and how did we begin? Let me share our story.
Miami Pet Concierge was born out of a passion for pets and a desire to meet a crucial need. After years of working in and around the shelter system, I realized that the two top reasons pets were surrendered were a lack of time and owner-pet care knowledge.
It was disheartening to see pet parents give up their beloved animals because they couldn’t manage their schedules or didn’t know how to provide the best care possible for their pets. Whether it was working late, a busy travel itinerary, the arrival of a new baby, or knowing how often a dog needed to be walked or how many litter boxes a cat needed, these reasons drove me to create a solution. I envisioned a business that would assist and empower pet parents with the knowledge and support to be the best pet parents possible and give them back more time!
With dedication, education, and hands-on support, my staff and I have worked with thousands of wonderful pets and their families, helping them live harmoniously together.
My love for animals has been a lifelong passion. Ask any of my family members, and they’ll tell you stories of how, as a child, I wanted to rescue every animal I encountered, whether it was a lizard, possum, cat, or dog. This love inspired me to create a business and a magical career filled with laughter, tail wags, and joyful meows.
My dedicated, professional, and loyal staff share this passion with me. We LOVE what we do and are committed to providing exceptional and quality care with your pet’s best interests at heart.
If you need a service not listed on our menu, a topic you’d like to learn more about or an issue with one of your pets, please let us know. WE ARE HERE FOR YOU!
Since opening our doors in May 2007, our mission has been to offer Miami’s pet parents customized pet care plans tailored to their pets’ species, breed, age, health, and pet care needs, all within the comfort of their own home.
Thank you for your interest in our services. We can’t wait to learn more about your pets and how we can help—you both!
Meet Our Team
Great things in business are never done by one person. They’re done by a TEAM of people.
- Steve Jobs
Nicole Packin
FOUNDER + CEO
Yvonne
DIRECTOR OF OPERATIONS & PUPPY TRAINING PROGRAMS
Claudia
DIRECTOR OF CUSTOMER EXPERIENCE
Julian
MANAGER OF OPERATIONS
Shannon
MANAGER OF TEAM CULTURE & TRAINING
Kelsey
PET CARE SPECIALIST
Louis
PET CARE SPECIALIST
Stephanie
PET CARE SPECIALIST
Lily
PET CARE SPECIALIST
COMING SOON
PET CARE SPECIALIST